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	<title>BroncoBytes - News from the OIT Help Desk at Boise State University &#187; Help Desk</title>
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		<title>BroncoBytes - News from the OIT Help Desk at Boise State University &#187; Help Desk</title>
		<link>http://broncobytes.boisestate.edu</link>
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		<title>Help Desk Q &amp; A</title>
		<link>http://broncobytes.boisestate.edu/2009/11/13/help-desk-q-a/</link>
		<comments>http://broncobytes.boisestate.edu/2009/11/13/help-desk-q-a/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 17:16:48 +0000</pubDate>
		<dc:creator>Shad Jessen</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Virus]]></category>
		<category><![CDATA[worm]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=1105</guid>
		<description><![CDATA[Here are some recent questions we&#8217;ve been getting a lot of at the Help Desk this week:
Q: My computer is notifying me it is infected, and prompting me to download software to fix the problem. What should I do?
A: Don&#8217;t do anything.  You&#8217;re likely being prompted to download and install malware, harmful software which may [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=1105&subd=broncobytes&ref=&feed=1" />]]></description>
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			<media:title type="html">Shad Jessen</media:title>
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		<title>Celebrating Our 500th Knowledgebase Searcher for Help Desk Self Service!</title>
		<link>http://broncobytes.boisestate.edu/2009/10/12/celebrating-our-500th-knowledgebase-search-for-help-desk-self-service/</link>
		<comments>http://broncobytes.boisestate.edu/2009/10/12/celebrating-our-500th-knowledgebase-search-for-help-desk-self-service/#comments</comments>
		<pubDate>Mon, 12 Oct 2009 16:21:29 +0000</pubDate>
		<dc:creator>markfitzgerald</dc:creator>
				<category><![CDATA[Help Desk]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=1020</guid>
		<description><![CDATA[Sometimes it&#8217;s just easier to do something yourself.
For example, it is not that going to the bank is bad, it is just easier to use an ATM or do your banking online; there is a convenience factor of still being able to bank even when the bank is closed.
That&#8217;s why, for the past 18 months, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=1020&subd=broncobytes&ref=&feed=1" />]]></description>
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		<title>Happy National Cyber Security Awareness Month!</title>
		<link>http://broncobytes.boisestate.edu/2009/10/08/happy-national-cyber-security-awareness-month/</link>
		<comments>http://broncobytes.boisestate.edu/2009/10/08/happy-national-cyber-security-awareness-month/#comments</comments>
		<pubDate>Thu, 08 Oct 2009 22:08:56 +0000</pubDate>
		<dc:creator>Shad Jessen</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Security]]></category>
		<category><![CDATA[computers]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=988</guid>
		<description><![CDATA[October is always a special time around our offices, not because of Fall weather or Halloween, but because we once again get to revel in National Cyber Security Awareness Month!
In the past year, the threats to your personal cyber security have increased, becoming more sophisticated. Recently, 10,000 Hotmail account names and passwords were posted on [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=988&subd=broncobytes&ref=&feed=1" />]]></description>
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		<title>Announcing Google Apps Training Classes</title>
		<link>http://broncobytes.boisestate.edu/2009/09/02/announcing-google-apps-training-classes/</link>
		<comments>http://broncobytes.boisestate.edu/2009/09/02/announcing-google-apps-training-classes/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 16:48:35 +0000</pubDate>
		<dc:creator>Shad Jessen</dc:creator>
				<category><![CDATA[Email]]></category>
		<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=908</guid>
		<description><![CDATA[Later this month, OIT will offer a series of concise, one-hour Google Apps training classes for faculty and staff on the topics of Gmail, Google Docs, and Google Sites. Register for one (or all) classes via the OIT Help Desk&#8217;s website.
All training sessions will be held in Academic Technologies (SMITC) 209.
Using Labels, Filters and Search [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=908&subd=broncobytes&ref=&feed=1" />]]></description>
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			<media:title type="html">Shad Jessen</media:title>
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		<item>
		<title>BroncoWelcome! Orientation</title>
		<link>http://broncobytes.boisestate.edu/2009/06/22/broncowelcome-orientation/</link>
		<comments>http://broncobytes.boisestate.edu/2009/06/22/broncowelcome-orientation/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 21:41:28 +0000</pubDate>
		<dc:creator>Shad Jessen</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=748</guid>
		<description><![CDATA[Our new orientation video for new students and parents at Boise State University:


	
	
	
	


Posted in Help Desk       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=748&subd=broncobytes&ref=&feed=1" />]]></description>
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