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	<title>BroncoBytes - News from the OIT Help Desk at Boise State University &#187; Help Desk</title>
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		<title>BroncoBytes - News from the OIT Help Desk at Boise State University &#187; Help Desk</title>
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		<title>Google Trims Down the Gmail Lab Menu</title>
		<link>http://broncobytes.boisestate.edu/2010/02/25/google-trims-down-the-gmail-lab-menu/</link>
		<comments>http://broncobytes.boisestate.edu/2010/02/25/google-trims-down-the-gmail-lab-menu/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 22:03:32 +0000</pubDate>
		<dc:creator>Shad Jessen</dc:creator>
				<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Graduation]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=1389</guid>
		<description><![CDATA[Google has graduated six of their Gmail Labs by making them a permanent part of the software:

Search Autocomplete
Go To Label
Forgotten Attachment Detector
YouTube Previews
Custom Label Colors
Vacation Dates

At the same time, they&#8217;re saying goodbye to five Labs that just didn&#8217;t make the grade:

Muzzle
Fixed Width Font
Email Addict
Location in Signature
Random Signature

Of the six Labs that have been integrated into [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=1389&subd=broncobytes&ref=&feed=1" />]]></description>
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		<title>RightAnswers at Boise State University</title>
		<link>http://broncobytes.boisestate.edu/2010/01/12/rightanswers-at-boise-state-university/</link>
		<comments>http://broncobytes.boisestate.edu/2010/01/12/rightanswers-at-boise-state-university/#comments</comments>
		<pubDate>Tue, 12 Jan 2010 20:51:33 +0000</pubDate>
		<dc:creator>Shad Jessen</dc:creator>
				<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[RightAnswers]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=1184</guid>
		<description><![CDATA[RightAnswers asked us to produce a video about using their product at Boise State University. So we did; the video isn&#8217;t so much about the product itself as about how and why a knowledge base system is crucial to succeed in today&#8217;s support environment.


	
	
	
	
	


Posted in Help Desk       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=1184&subd=broncobytes&ref=&feed=1" />]]></description>
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		<title>A Look Back at 2009</title>
		<link>http://broncobytes.boisestate.edu/2009/12/16/a-look-back-at-2009/</link>
		<comments>http://broncobytes.boisestate.edu/2009/12/16/a-look-back-at-2009/#comments</comments>
		<pubDate>Wed, 16 Dec 2009 22:16:35 +0000</pubDate>
		<dc:creator>Shad Jessen</dc:creator>
				<category><![CDATA[Email]]></category>
		<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[Web]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[vista]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=1167</guid>
		<description><![CDATA[In 2009, I was able to:

Search my entire Google Apps email account in seconds on my iPhone, and view all of my work and personal documents on the device as well;
Have my Tablet PC recognize not only my chicken scratch, but also complex scrawled math equations;
Start up my sub-$200 netbook and get online in 40 [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=1167&subd=broncobytes&ref=&feed=1" />]]></description>
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			<media:title type="html">2009</media:title>
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		<title>2009: A Year of Change</title>
		<link>http://broncobytes.boisestate.edu/2009/12/14/2009-a-year-of-change/</link>
		<comments>http://broncobytes.boisestate.edu/2009/12/14/2009-a-year-of-change/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 18:53:24 +0000</pubDate>
		<dc:creator>markfitzgerald</dc:creator>
				<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[MS Office]]></category>
		<category><![CDATA[Microsoft]]></category>
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		<category><![CDATA[Email]]></category>
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		<category><![CDATA[Office 2007]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=1157</guid>
		<description><![CDATA[2009 has been a pivot point for the Office of Information Technology.  I think we will look back and say it was a year of change.  Some of the changes were very obvious; others, while dramatic, were not as evident.
The most invasive change, of course, was our email system.  2009 started out with a bang [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=1157&subd=broncobytes&ref=&feed=1" />]]></description>
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			<media:title type="html">markfitzgerald</media:title>
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		<title>Offline Gmail Access Improvements</title>
		<link>http://broncobytes.boisestate.edu/2009/12/10/offline-gmail-access-improvements/</link>
		<comments>http://broncobytes.boisestate.edu/2009/12/10/offline-gmail-access-improvements/#comments</comments>
		<pubDate>Thu, 10 Dec 2009 21:19:21 +0000</pubDate>
		<dc:creator>Shad Jessen</dc:creator>
				<category><![CDATA[Email]]></category>
		<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[Help Desk]]></category>

		<guid isPermaLink="false">http://broncobytes.boisestate.edu/?p=1151</guid>
		<description><![CDATA[Want to read your email, compose replies, attach files, and sort your inbox and Gmail Labels while not connected to the internet?
Google introduced offline access for Gmail quite a while ago as a Google Lab, and for the most part it worked fine. Except it would only download a fixed amount of email to your [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=broncobytes.boisestate.edu&blog=2061860&post=1151&subd=broncobytes&ref=&feed=1" />]]></description>
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			<media:title type="html">Shad Jessen</media:title>
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