Celebrating Our 500th Knowledgebase Searcher for Help Desk Self Service!

Sometimes it’s just easier to do something yourself.

For example, it is not that going to the bank is bad, it is just easier to use an ATM or do your banking online; there is a convenience factor of still being able to bank even when the bank is closed.

That’s why, for the past 18 months, we have made available an online IT request system linked together with a searchable database of computer issues and how to solve them.  Help Desk Self Service gives you access to technical resources even when the Help Desk is closed.Today we are celebrating our 500th Help Desk Self Service user login and search of the online knowledge base.

Of the 1,000 people that have logged in to create an online request (what we call a “ticket”) with Help Desk Self Service, half of you have also used the system to solve your own issue.

There is much more to Help Desk Self Service than just searching for answers and creating tickets.  You can also see and access the latest articles in BroncoBytes, browse a list of the most common technical issues, and check that status of any tickets you’ve submitted to the Help Desk over the phone, via email, or online.

So for those of you that haven’t yet tried Help Desk Self Service, give it a spin.  To help you along, we’ve made a video that explains how it works:

Read more about Help Desk Self Service on the Help Desk website.

For those that have used it, we would like to know what additional information you would like to see in Help Desk.  Please shoot us an email with your ideas and suggestions!